From questioning grades to texting during class, instructors often perceive a variety of student behaviors as unprofessional or downright rude. But a recent article by Robin Lightner of Blue Ash College asks whether these behaviors can be reframed in the context of an environment where “instant service” and “ubiquitous technology” are the norm. During this luncheon workshop, we’ll explore strategies to proactively address inappropriate classroom behaviors and help students better understand expectations.